![]() Please log onto that host, make sure you are connected to a network and either uninstall SoftRAID or Deactivate your license. If you are encountering this error, likely your key is activated on another host. Workaround: Unless your license of SoftRAID was purchased with multiple seats, SoftRAID can only be installed on one concurrent host Mac or PC at a time. Issue: I am trying to activate SoftRAID, but I am receiving an error during activation (Error 6) If you are seeing this message and you believe it to be in error, please contact OWC SoftRAID support. Workaround: When a new SoftRAID powered OWC device releases, your copy of SoftRAID might need an update to include the new hardware on the XT approved list. Issue: SoftRAID XT isn’t recognizing my OWC Device as an OWC device If you skip this step, your SoftRAID volume will be unable to mount. If you forget to do this, after startup, open System Preferences -> Security, unlock the pane and click “Allow” to enable the SoftRAID driver to load. ![]() macOS will display a dialog box, pointing the user to System Preferences/Security when the SoftRAID driver is installed. Workaround: When you install the SoftRAID driver, the driver cannot load until OWC is allowed as an identified developer. Issue: Installing the driver requires going to System Preferences -> Security to “Allow” OWC as an identified developer. Select the “Allow user management of kernel extensions from identified developers” checkbox to allow installation of software that uses legacy kernel extensions. Select “Reduced Security” and enable this: Third party drivers must be enabled for any drivers, not just SoftRAID. Workaround: Before the SoftRAID driver can load, please follow these instructions from Apple. Issue: Third Party Driver loading in M1 computers requires allowing third party drivers to load. Disk Utility will see the disk as unpartitioned and will be able to erase/format it. Select the disk tile and “Zero Disk.” Select “100 Sectors,” which is enough to erase the partition map. To reuse a disk with Disk Utility, launch SoftRAID. Workaround: Disk Utility is unable to work with disks that are in SoftRAID format. I don't usually mount disk volumes on the second computer anyhow but do once in a while in order to shuttle Pro Tools files from one computer to the other computer for video editing.Issue: Disk Utility is unable to use a disk initialized by SoftRAID plist/extraneous files I don't understand still show up in the Spotlight search (when I search SoftRAID), but the app is certainly gone. The installer remains in my Downloads folder, and it looks likes some. After that week of certification though, I uninstalled SoftRAID and just looked to confirm this was so. Perhaps a year ago, I had SoftRAID 6.2 on that second computer, in order to certify a 16TB disk that took a week to complete. ![]() All containing volumes created in SoftRAID. Then I kept noticing it with an Elite Pro and old (since discarded after failing to initialize) Seagate hub-powered drive. I first noticed it at least 6 months ago when offloading some footage from a portable SSD connected to a BlackMagic switcher. I get that red exclamation point on volumes created in SoftRAID that are mounted on a second computer that does not contain SoftRAID, and that computer still runs 10.15.7 Catalina. I probably shouldn't read old threads or scare myself but as I was exiting the Known Issues page I saw this, so now is as good a time as any to inquire. What you need to do is update the SoftRAID driver, and "Allow" OWC as an identified developer. This is a macOS thing, which was a long standing bug in 10.14-10.15. This should only happen with a macOS upgrade, not an incremental update, but it sometimes happens. Posted by: ! (is indeed red) means the limited SoftRAID driver that is bundled with macOS was installed, overwriting the installed driver.
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